Shipping And Returns

Online Orders Refund & Exchange Policy

Digital (Online and Instore Kiosk) purchases

  1. If we accidentally sent you faulty, damaged or incorrect goods, please allow us to replace or refund products as follows:
    • Please notify us within 7 days of such an unsatisfactory order by emailing us on [email protected] or phoning our toll-free number 0800 007 708 and ask us to collect your unsatisfactory order. Please ensure that:
    • You refer to your order number when contacting us
    • You indicate whether you want a replacement item or a refund
      • If you need a refund, the refund will be done back to the same tender that the original sale was done with once the goods arrive at our warehouse,
    • We will send our courier to collect the unsatisfactory item from you
  2. If the incorrect size or colour was selected during your purchase OR if you are dissatisfied with an item purchased from our online store
    • Exchange at a store
      Take the item and your tax invoice to your nearest Sportsmans Warehouse store. We will happily exchange the item with the correct size or colour that you want provided that the conditions of our Refund & Exchange policy have been satisfied.
    • Return to a store for a refund
      Take the item and your tax invoice to your nearest Sportsmans Warehouse store. We will happily process a refund provided that the conditions of our Refund & Exchange policy have been satisfied. The refund will be done back to the same tender that the original sale was done with, except for the following tenders which will be refunded back onto a Sportsmans Warehouse Gift Card when an in-store refund is done:
      Mobicred
      Payflex
      PayJustNow

In-store Purchases

If you are dissatisfied with an item purchased from a store you may return it to any Sportsmans Warehouse store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

Refunds & Returns Conditions

All returns and exchanges need to meet the following conditions:

  • It's within 30 days of purchase date
  • The original valid tax invoice is provided
  • Products must be in the original condition and in undamaged packaging.
  • No refunds or exchanges will be made for a product that has been misused or purposely damaged.
  • We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the product's instructions and / or user manual.
  • The product's ticket is attached
  • For hygiene reasons, underwear including swimwear (excluding bras) may not be returned or exchanged.
  • A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded.
    • Repairs may involve a courier cost that is for the customer's account and will be quoted upfront.
    • When returning a product for repair, please ensure that it is in hygienic condition.

Tell us about your refund & exchange experience in our stores or on the website:

In-store Purchases: Refund & Exchange Policy

If you are dissatisfied with an item purchased from our store you may return it to any Sportsmans Warehouse store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

  1. The original till slip is required.
  2. All refunds are processed strictly in accordance with the original sales tender type. Please note that online orders paid with the following tenders will only be refunded back onto a Sportsmans Warehouse Gift Card when an in-store refund is done:
    Mobicred
    Payflex
    Discovery Miles
    Vitality Discounts (ie. Wicode vouchers)
  3. Refunds will not be given on Gift Cards. In addition, a refund on product bought on a gift card will be in the form of a new gift card.
  4. Returned products must be in the original condition and in undamaged packaging.
  5. For hygiene reasons, underwear including swimwear (excluding bras) may not be returned or exchanged.
  6. We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the product's instructions and / or user manual.
  7. No refunds or exchanges will be made for a product that has been misused or purposely damaged.
  8. A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded.
  9. Repairs may involve a courier cost that is for the customer's account and will be quoted upfront.
  10. When returning a product for repair, please ensure that it is in hygienic condition.

Tell us about your experience in our stores or on the website:

  • talk to any of our Store Managers about our service and our products; or
  • contact our Customer Care Line on 0800 007 708; or
  • e-mail us at [email protected]